Complaints Procedure

Last updated: 7 September 2026

If something isn't right, we want to know about it and put it right. Here's how a complaint is handled:

1. Tell us

Contact us by phone on 07724 203041 or email info@motorfirm.uk with your name, the vehicle details and what's gone wrong.

2. We acknowledge

We'll acknowledge your complaint within 2 working days and tell you who is dealing with it.

3. We investigate and respond

We aim to give you a full response within 14 days. If it takes longer, for example while we wait on an inspection, we'll keep you updated.

Consumer rights

Nothing in this procedure affects your statutory rights under the Consumer Rights Act 2015. You can also seek advice from Citizens Advice.